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• Question - I am using a site version of Sales Tax Express 2008.  Can I move the database to my network if only one person will be using the software?

• Answer – You can load the software directly to your network so that the database (and the program) will be on the network.  Or, you can also decide to load the software to your local drive and then move the database only to your network.  You will have to carefully follow the directions in the manual regarding moving the database.  See section in the manual for Program & Database Location for more information.

• Question – Can I change the default Instruction Letter?

• Answer – Sales Tax Express 2008 includes various default letters.  We recommend that you review each of these before making any changes.  If you still want to make changes try picking a default letter that closely matches what your letter will look like.  Start with this letter and use the Save As feature. Please review section in manual regarding Setup – Instruction Letter.

• Question - I have a network version but each station is running very slow.  Is there anything I can do?
  

• Answer – Install Sales Tax Express 2008 to each station and have each station point to the database out on the network.  See section in the manual for Program & Database Location for more information.

• Question – Every time I go into Sales Tax Express 2008 I get a message that the program is a DEMO even though I am
  a registered user and/or when I print the word VOID prints on each page.  Why?

• Answer – You have not registered the program or for some reason the system unregistered itself.  From within Sales
  Tax Express 2008 click on SETUP and then click on REGISTER Sales Tax Express.  You will be requested to put the
  3.5” floppy disk in to A: or B:.  Do so and click OK.  This will complete the registration process.  If you do not have your
  3.5” registration disk please e-mail us your request to: salessupport@taxtimeusa.com or use the self registration option.

• If you are getting any of the following error messages please refer to Section 1.3 of the manual for recommended solutions:

• Error Code 101 Sharing violation: Site Version – only one user can use the system at one time

• SQL State error message or Driver Error message

• ODBC Microsoft Access Driver Login Failed – Could not find file C:\slstax08\st08.mdb or the message Error Code
  1000 Critical Error Database Not Found